Our Policies
Return Policy
We strive to ensure that every order is fulfilled accurately and arrives in excellent condition. Returns are generally not accepted unless there is a legitimate issue with the order. Acceptable reasons for return requests include, but are not limited to:
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Items that arrive damaged or defective
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Receipt of incorrect items
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Products that do not match the description or listed specifications
To initiate a return, you must notify us within 3 business days of receiving your order. Requests made outside of this window may not be eligible for review.
To submit a return request, please contact us at info@altovian.com with your order details and a clear explanation of the issue. Our team will guide you through the next steps if your request qualifies.
Refund Policy
All sales are considered final. Refunds are not typically offered, but may be considered on a case-by-case basis under exceptional circumstances. These may include:
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Receipt of a defective or damaged item
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Shipment errors (e.g., incorrect product sent)
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Product not as advertised
If you believe your purchase qualifies for a refund, please first refer to our return policy. If approved, refunds will be issued at our sole discretion. Our team will review your case and notify you of any resolution.
For inquiries, contact us at info@altovian.com
Shipping Policy
We do not directly provide shipping services. It is the buyer’s responsibility to coordinate and arrange shipping for any orders placed. However, we are happy to recommend trusted third-party shipping providers if needed.
If you are arranging international shipments, please ensure that:
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All applicable customs documentation is correctly prepared
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You comply with the import laws of the destination country
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Duties, taxes, and compliance issues are handled by the recipient
Delivery times and costs vary based on the destination and the carrier selected. For accurate estimates, please reach out directly to your preferred shipping provider.
Privacy Policy
We are committed to protecting your privacy and handling your personal information with transparency and care. This policy outlines how we collect, use, and safeguard your data in line with applicable laws.
We collect limited personal and business information necessary to fulfill orders and manage customer relationships. This may include contact details, shipping addresses, payment information, and order history. We collect this information when you place an order, contact our support team, or otherwise engage with our business.
How your data is used:
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To process and fulfill orders
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To provide support and respond to inquiries
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To prevent fraudulent activity and improve our services
We do not sell your information. In some cases, we may share your data with third parties such as shipping partners, legal entities (when required), or service providers who support our business operations.
All data is stored securely, and we implement both technical and administrative safeguards to prevent unauthorized access. If a data breach occurs, we will notify any affected parties in accordance with applicable laws.
We retain your information only as long as necessary to fulfill the purpose for which it was collected or as required by law. You have the right to request access to or correction of your personal data.
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from minors.
For any questions or privacy-related concerns, please reach out to info@altovian.com